Frequently Asked Questions

When will I get my order?

Allow 2 - 3 business days for your lolly creations to be prepared. We will then ship them off to you. Please take this into consideration when ordering. For urgent orders please contact us.

Do you ship outside of Australia?

Due to the nature of our products we do not ship outside of Australia.

How do I care for the Lolly Bags before I give them out?

Once you receive your lolly bags please keep them in a cool, dark, dry place until they are ready to be given out.

Do you offer refunds?

We are unable to offer refunds due to the nature of the product.

We cannot guarantee the condition of the order after it has been in transit. It leaves us in perfect condition and is very carefully packed. On very hot days we may stop shipping or offer ice bricks to be placed in your package.

Should we make a mistake on your labels we will redo them immediately and post them to you at no cost. If it is a change of mind label change we will charge a small fee.